When a customer takes a contract through a CC or online with a device and accessories, the process starts with vetting and stock checks to update the status. The order passes through fusion middleware (FMW) to EppiX, L500 FMW. If the statuses were misaligned due to failures to pull from tables and updates then the Bots did continuous checks on the tables and flagged misalignments, fetched the correct data from the relevant tables and updated the orders.
They also sent customers an update via SMS similar to Amazon order status notifications. Customers could SMS back should they require any shipping changed e.g. address changes and the BOT would act on the request updating the order and actioning the request
Business Owner: Cops- Ugestra Alwar
Contact Email: firstname.lastname@example.org
Initial Effort: 3 weeks to full implementation
Cost: R134 000
Qualitative benefit: On immediate deployment a 98.32%improvement on the journey
Efficiency Savings: R45 million in 6 months